Frequently Asked Questions
Common questions,
answered clearly
Information about how Samata works, what to expect, and how to get started.
Getting Started
How Samata works and how to begin
What is Samata Health?
Samata Health is the personalized mental health benefit built for growing teams. With our usage-based rates, we provide high-quality mental health care to teams of all sizes with zero barriers to access.
How do I get access to Samata?
Access usually starts through an employer-sponsored benefit or an approved Samata account. Once eligible, you can sign in, complete intake, and begin choosing care.
What happens after I sign up?
You complete a short intake, review therapist options matched to your needs, and book a session at a time that works for you.
How is Samata different from traditional EAPs?
Samata focuses on easy access, therapist fit, private booking, and usage-based administration so care is simpler to begin and easier to continue.
How quickly can someone begin care?
Most people can start as soon as their account is active, intake is complete, and a matched therapist has available session times.
For employees
Finding care, booking sessions, and ongoing support
How are therapists matched to me?
Matching is based on clinical needs, preferences, communication style, and cultural factors shared during intake.
Can I choose my own therapist?
Yes. Samata can recommend strong matches, and you can review therapist profiles before choosing who feels right.
Are sessions covered by my employer?
If your employer sponsors Samata, covered sessions are available according to the benefit structure your employer has selected.
Can I switch therapists if needed?
Yes. If the fit is not right, you can choose another therapist and continue care with someone better aligned to your needs.
Is my information shared with my employer?
No personal therapy details are shared with your employer. Employers only receive aggregate usage information where appropriate.
For employers
Setting up the benefit, coverage, and billing
How do employers set up Samata?
Employers choose how many therapy sessions to cover. Samata handles platform access, therapist payments, and billing.
How does pricing work?
Pricing is usage-based, so employers are billed for completed sessions instead of paying flat fees for unused care.
What does HR need to manage?
HR sets the benefit parameters and coordinates launch. Samata manages the care platform, therapist network, session flow, and monthly billing.
What reporting is available?
Employers receive aggregate reporting focused on engagement and utilization, without employee names or personal therapy details.
How is employee privacy protected?
Samata keeps individual care information confidential and separates clinical details from employer-facing administration.
For therapists
Joining the network, managing sessions, and support
How do therapists join Samata?
Therapists apply through the platform and must meet licensing and qualification requirements.
Can therapists control their schedule?
Yes. Therapists set availability and manage the session times they want to offer through Samata.
How are therapists paid?
Samata pays therapists for completed sessions through a clear payment process, without therapists needing to manage employer billing.
Do therapists handle insurance or claims?
No. Samata is designed so therapists can focus on care without managing insurance claims for these sessions.
What kind of clients can therapists expect?
Therapists can expect clients seeking workplace-supported care, with matching shaped by needs, preferences, and therapist fit.
Still have questions?
We're here to help with anything not covered above.
Our team responds within 24 hours.
Samata Health
Let’s build a healthier workplace,
one session at a time.
Offer your team private access to licensed therapists through a mental health benefit designed for real engagement, simple administration, and confidential care.
Secure, confidential care on a platform built to support HIPAA-compliant workflows.